IS2000- Installing and/or Upgrading

Installing the Software

It is imperative that the data folder as well as a database backup be completed prior to upgrades or other major modifications to the application or Operating System settings.

  1. To begin the Installation process, insert the Application CD into the CD-ROM Drive of the PC.
  2. If the CD does not automatically start, then run the setup.exe program from the root of the CD.
  3. Click on the Full Install button to begin the Application Installation.  If an older version of the application has already been installed then click the Upgrade button instead.

 

Full Install

  • Click the Next button to begin the Full Install and enter a Site Description.
  • Specify whether this will be a Server or Client Installation and click Next. Once the desired option is selected, the Configuration Options will automatically be set accordingly.
  • Read and accept the Software License agreement, to accept the agreement select the radio button “I accept the agreement”. To proceed with the installation process click the Next> button.
  • Select the default location for IS2000 to be installed. The default installation is C:\Program Files. To continue with the default installation path select Next >, to change the installation to another location click on the Browse… button to navigate and select the appropriate location.
  • The software is now ready to begin installing the application, click Install to continue with the installation, or click < Back if any settings need to be changed or reviewed.
  • If the application was configured as a server, the Dongle Installation Wizard will be displayed. A client will not see the Dongle Installation Wizard; clients will obtain all licensing information from their respective server.
  • Once the upgrade is complete, it is not necessary to reapply the licensing to the machine.  If the installation is utilizing a registration key for licensing and the installer is prompted to enter the registration key again after the upgrade completes, the installer can safely close the Dongle Wizard screen. IS2000 will maintain the existing registration key.

Note:  When performing an upgrade if errors occur stating the installation unable to overwrite one or more DLL’s this issue is generally caused by the application or drivers running on the machine. The installer should not proceed if the DLL’s are unable to be overwritten. 

Please check Windows Task Manager and ensure that none of the following are drivers are running:

11000
12000
16000
18000
19000
21000
22000
23000
24000
26000
27000
IS2000.exe

Note: A Registration Key is machine specific and can not be moved from one PC to another. If the machine experiences a system failure the software must be licensed again for the new machine. The USB Dongle can be moved from one PC to another in the event of a system failure.

  • Once the dongle drivers have completed their installation process, the Installation will display an “Installation complete” message. Once this message has been displayed, it may be necessary to restart the PC. If prompted, restart the computer prior to starting the Access Control Application.
  • Next, launch the application by the shortcut created on the Windows Desktop.

 

Upgrade

It is imperative that a complete system backup be performed prior to upgrading the software or making any major changes, for instructions on performing a database backup please see the section in the help regarding backing up data.  It is suggested that a copy of the data folder be kept in another location other than the location of IS2000.  Before upgrading a site it is important to first close all IS2000 applications from all computers.  Check Task Manager on the Server and make sure that the 11000.exe, 12000.exe, 16000.exe, 18000.exe, 19000.exe, or IS2000.exe are not running.  Once confirmed, begin by upgrading the Server computer first and launching it to make sure that the upgrade performed successfully.  Next upgrade the client computers, this process can be done while the IS2000 application is still running on the server.

If the CD does not automatically start, then run the setup.exe program from the root of the CD. 

  • Click on the Upgrade menu item to upgrade the software.
  • Click Next to begin the upgrade process.
  • Click Next to begin the upgrade process.
  • As the upgrade process gets closer to the end, it will run a Configuration Options application. If this will be a server, then make sure the "Server" option is chosen for the License type, and the Remote Path property should reference the Data folder within the application folder. If this will be a client, make sure "Client" is chosen for the License type, and specify the location to the Data folder on the server for the RemotePath. The client Remotepath should be set to the server's Remotepath using either the UNC format (\\computername\sharename) or a pre-assigned driver letter (z:\).
  • If the application was configured as a server, the Dongle Installation Wizard will be displayed as shown below. A client will not see the Dongle Installation Wizard; clients will obtain all licensing information from their respective server.
  • Depending on the type of Dongle being utilized different procedures will need to be followed. If using a USB Dongle, ensure the dongle has been unplugged from the machine prior completing the Dongle Wizards steps. When prompted, plug the dongle into the next available USB slot on the PC to complete the installation of the USB Dongle drivers. If a LPT Parallel Port dongle is being utilized, ensure the dongle has been plugged-in prior to completion of the Dongle Wizard. If the server is running in a virtual environment and can not utilize the USB Dongle contact a Technical Support representative for a Registration Key.


Note: A Registration Key is machine specific and can not be moved from one PC to another. If the machine experiences a system failure the software must be licensed again for the new machine. A USB or LPT Dongle can be moved from one PC to another in the event of a system failure.

  • Once the dongle drivers have completed their installation process, the Installation will display an “Installation complete” message. Once this message has been displayed, it may be necessary to restart the PC. If prompted, restart the computer prior to starting the Access Control Application.
  • Next, launch the application by the shortcut created on the Windows Desktop.

 

Client Installation

The IS2000 application has two (2) client types.  Both Thick and Thin Clients can be utilized as soon as the server has been licensed for clients.  A thick client requires that the GUI (Graphical User Interface) software be installed on a network PC.  This client will make use of all licensing established on the server and will not require the use of a dongle or registration key at the PC.

The second option is a Thin Client; the Thin Client connects to the IS2000 application using a web connection.  The Thin Client is hardware / browser agnostic and can be utilized on any web-enabled device.  The Thin Client is used as an administration tool and can do things such as control hardware, add, remove, or modify cardholder records, view real-time events, run reports, configure both time schedules as well as holidays and view video.

The Access Control Security Application uses a concurrent client licensing module and will allow for a combination of both Thick / Thin clients as long as the appropriate amount of client licensing has been purchased.

 

Thick Client Installation

Prior to installation of the Thick Client make sure the dongle on the server is programmed to support clients. To do this, go to the server and open the Help About Box from IS2000.  This will display the License Information. The Client Licenses property should be greater than 0. If not, a Site File is needed.  If it has been determined that additional licensing is required, a Site File can be generated and applied to the server using the instructions provided below.

Prior to a site file being generated a Purchase Order with necessary Client licensing requirements. Please be sure to have the following information:

  • Determine the number of client licenses needed. A single client license or multiples of 5 client licenses can be purchased.
  • Include the serial number of the dongle and the existing license type (example: 16 door license)
  • Include an E-mail address that the Site File can be sent to.
  • Once the Site File is received, the dongle can be updated to reflect the client upgrade.
  • To apply the site file, close the Access Control Security Application on the server. Copy the Site File to the RemotePath(example: C:\program files\Application_name\Data).
  • Start the IS2000 Application on the server.
  • If the upgrade is complete the following message prompt will appear- “Upgrade Completed Successfully”.
  • Go to the Help About box on the Access Control Security Application and check the License Information. The Client Licenses property should be greater than 0.


Note: When saving the site file, ensure the Email application has not changed the file extension to .txt. The site file should have a file extension of .SID.

Note: Prior to installation of the thick client, it is required that sharing on the Data folder located on IS2000.  The share needs to assign R/RW (Read/Read Write) permissions for anyone who will be utilizing IS2000. Without the sharing properly implemented, the client application will not start successfully. Please contact the on-site IT administrator to assist with share permissions. It is imperative that the data folder as well as a database backup be completed prior to upgrades or other major modifications to the application or Operating System settings.

To begin the Installation process, insert the IS2000 CD into the CD-ROM Drive of the PC.  If the CD does not automatically start, then run the setup.exe program from the root of the CD.  Click on the Full Install button to begin the software installation.  If an older version of application is installed please see the section in this document titled Upgrading.

 

Thick Client Full Install

  • Click the Next button to begin the Full Install and enter a Site Description.
  • The Site Description should be the name of the Customers organization and can be modified at a later time in Configuration Options.
  • Click the radio button for Client Installation and click Next. Once the desired option is selected, the Configuration Options will automatically be set accordingly.
  • Read and accept the Software License agreement, to accept the agreement select the radio button “I accept the agreement”. To proceed with the installation process click the Next> button.
  • Select the default location for the Access Control Security Application to be installed. The default installation is C:\Program Files. To continue with the default installation path select Next >, to change the installation to another location click on the Browse… button to navigate and select the appropriate location.
  • The software is now ready to begin installing the application, click Install to continue with the installation, or click < Back if any settings need to be changed or reviewed.
  • Enter the Remote Path, the Remote path is the full UNC (Universal Naming Convention) path for the Security Applications data folder. The Access Control Security Application can utilize either Mapped Network drives or the full UNC path. For example, for a server with a name of Security-Server the full UNC path would be \\Security-Server\Data .
  • No licensing information will need to be entered for the client; clients will obtain all licensing information from their respective server.
  • If the Access Control Security software is utilizing a Microsoft SQL database additional configuration will need to be completed prior to launching the application. If using a Microsoft SQL database please skip to the Configuration Options section before attempting to launch the application.
  • Next, launch the application by performing a double mouse-click on the shortcut created on the Windows Desktop. When the application is installed, the default database type is set to a value of Microsoft Access. If the Access Control Security software is utilizing a Microsoft SQL database this value will need to be modified from within the Configuration Options screen and can be done so by using the steps outlined below.

 

Configuration Options

To modify or view the Configuration Options for IS2000, navigate to C:\Program Files\Application_Name and execute Configuration.exe. Located under the Advanced section of Configuration Options, two (2) values must be changed. The two (2) values that require modification are the Database Type as well as the “Hide the SQL Login” value.


Advanced

  • Database: Click in the field to the right of the Database field to select the correct database type. The default database installed with the application is Microsoft Access; however, if IS2000 is utilizing a Microsoft SQL database this field will need to be changed to a value of 1- SQL Server.
  • Hide SQL Logon: If this option is set to a value of True, the SQL login will not display when starting IS2000. This option should be set to a value of True in order to configure the client with the required SQL login information, after the initial setup of the software has been performed this value can be changed back to a value of False so the operator does not continue to receive the SQL login prompt every time the software is started.
  • Click the Save Changes button to save all changes and exit Configuration Options.
  • Next, launch the application by performing a double mouse-click on the shortcut created on the Windows Desktop.
  • The SQL programming dialog box will be displayed as shown below.
  • SQL Computer Name: Enter the name of the server and instance for the SQL server. If this information is not entered correctly a connection to the SQL database can not be established.
  • SQL Database Name: Enter the name of the SQL Server database, this name is the name entered when attaching the SQL database.
  • User Name: Enter the SQL User Name.
  • Password: Enter the password for the SQL user. Although it appears as if a password has already been entered for the SQL indicated by stars *, the password has not been entered and requires that the password be manually entered.
  • Click the save icon as shown. If the SQL login connection information has been entered correctly, IS2000 will start automatically after saving the SQL Server Login information.


Note: When entering the SQL Server Name and Instance do not place back-slashes \\ prior to the server name. If back-slashes \\ are placed prior to the SQL Server Name a successful connection will not be established to the database and the operator will receive an error after starting the application.

Note:  IS2000 supports both the Microsoft Access database as well as SQL Server.  For larger installations SQL server should be utilized.  Please read this article for installing on SQL Server.

 

Thick Client Upgrade

Once the IS2000 Server has been upgraded, all Thick Client machines will be prompted to upgrade.  When the operator launches the application a message of “The Client Machine is running a different version than the server machine, would you like to upgrade the client to version X.X?”  If the operator selects “Yes” the update will be automatically applied to the Thick Client using the upgrade files from the respective server.  The client will be prompted several times and can accept all defaults by clicking the Next button. Once the installation has completed, the application will be automatically be started prompting for a user name and password if required.  This upgrade will only need to be completed once per machine and will not prompt the next operator logging on to perform the upgrade.

Note:  If the upgrade is downloaded manually instead of using the “Check For Updates” button on the server, the files should be placed in the root of the remote path. For example, the default location is C:\Program Files\Application Name\Data. If the upgrade is not placed in the correct location, the thick clients will be unable to automatically upgrade.

 

Troubleshooting

If you receive run-time Error '-2146232576 (80131700)', during the installation of IS2000 then please make sure that the .NET 4 Framework has been installed and that the .NET 3.5 has been enabled.  This can be found in the Control Panel of Windows 8.1.