Troubleshooting

Troubleshooting

If a card is denied by card, then that means that the controller does not have that card in it's database. When this occurs, the driver will then check the host and if that card exists it will download it to the controller automatically. The controller that  did not have…
Running IS2000 as a Service on the Server Please go to the server (not using remote desktop) and log in as the local system admin. Close the Access Control Application and make sure that the associated drivers have stopped running. Run the Configuration Utility Make sure that the AutoLogon information…
*LPT Dongle Installation*Run Dongle Wizard and select the LPT Parallel Dongle option.  Make sure the dongle is plugged into the server computer and click the green arrow.  It takes approximately 10-20 seconds for the dongle drivers to load, if the Dongle Wizard does not return a Success message after one…
IS2000 application must be installed with Full Administration privileges otherwise driver can be prevented from launching. Best not to have anti-virus software running...McFee is known to cause issues. The Driver is already running in another instance of IS2000.  This is common in Vista as you can have IS2000 open in…
Prior to completing any of the steps below please make sure the IS2000 application is running on the server machine. Clients will be unable to connect without the application running on the server in some capacity (GUI mode or Service Mode).Please do the following to troubleshoot client connectivity. From the…
Link light doesn't turn ON when I plug a patch cord from the Cobox Micro to the Switcher/Router: Check to make sure that the patch cord is good and is not a crossover cable. Check to make sure the switcher/router is not hard-coded to only accepts devices at 100Mbps.  The…
Troubleshooting Question:  My client receives the message 'Maximum licensing has been exceeded or no dongle present'. What could be the cause of the problem?Answer:  In order for the client machines to properly establish connectivity, the application must be running on the server and the data folder on the server must…
In Hardware Manager the Web Server states it is not running and I cannot start it. Check to see if any additional web servers are running on the machine.  Often Video products will install and start IIS or Apache.  Two web servers can not run simultaneously using the same port…
Cannot Install or Start a Windows Service IS2000 can run as a stand-alone Windows application, or as a Windows Service, which is always running and not requiring a user be logged in.The IS2000 application, when run as a stand-alone program, requires the application to be running at all times and…