Issue: In the IS2000 Event Manager, a cardholder is unable to go through a door. The message returned states ‘Access Denied: Invalid PIN’ even though you are not using a PIN code or a reader with a keypad.
Causes: No card formats have been defined in IS2000.
Resolution: On the IS2000 Server, launch Notepad.
Enter the following text in the Notepad:
*Replace ‘FacilityCode’ with the actual Facility Code number of the card used
Save the file as ‘ELK_Card_Formats.ini’ into the IS2000\Data installation folder.
Restart the ELK Driver.