Shipping and Returns

Returns Policy

Returns can be made within 30 days of delivery. Returned items must be unused and in the same condition as when shipped by IMRON Corporation. A 30% restocking fee is charged for any cancelled or returned items. Customized products and software are NOT returnable.
(Above not applicable for any IMRON hardware products that are out of warranty. Please order new products.)

 

RMA Procedures

  • ALL RETURNS must be accompanied with a RMA number.
  • To obtain an RMA number, fill out the ‘Return a Product’ form in the Contact Us page.
  • Please clearly mark the RMA number on the box of your return package.
  • Please ensure that the returned item is packaged properly and contains ALL original parts and components.
  • Ship package to:
Attn: RMA
 IMRON Corporation
 15375 Barranca Pkwy., Bldg B-106
 Irvine, CA 92618

Terms and Conditions

IMRON CORP warrants to Reseller that for a period of eighteen (18) months or, in the case of products supplied by other vendors, the applicable supplier’s warranty period, the Hardware shall be free from defects in materials and workmanship and when (i) operated in a suitable environment as specified in the appropriate product description and (ii) properly maintained and operated, will perform in accordance with IMRON CORP’S applicable published specifications. If an item of Hardware is found not to meet this standard during the warranty period, it will be repaired or, at the option of IMRON CORP, replaced. IMRON CORP’S warranty with respect to repaired or replaced Hardware or components thereof shall extend for the greater of (a) ninety (90) days after installation or (b) the unexpired portion of the warranty period for such Hardware.
A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement or repair, whichever provides the longer coverage. Returned products must include ALL original parts. If the part in question is deemed to have been damaged by reason of abnormal use, abuse, unapproved modification, servicing, negligence, or accident in the field and if it is feasible to repair the part, the customer has an option of paying repair costs – or – the damaged part will be returned back AS IS.

Advance Replacements:  The customer will be billed for the replacement part. A purchase order is REQUIRED for all advance replacements. A credit for the replacement part will be issued once the part in question is received by IMRON Corporation and is deemed to be defective as a result of a manufacturing defect.

If the part in question is deemed to have been damaged by reason of abnormal use, abuse, unapproved modification, servicing, negligence, or accident in the field no credit will be issued. If it is feasible to repair the part, the customer has an option of paying repair costs – or – the damaged part will be returned back AS IS.

If the part in question is deemed to be fully functional, no credit will be issued and the part will be returned AS IS.

PLEASE NOTE: Products shipped out from IMRON Corporation undergo extensive testing to ensure that the product(s) are fully functional. If product(s) does not appear functional, check hardware settings (dip switches and jumpers) and software settings first before reporting a system defect.

 

Shipping

We can ship to virtually any address in the world. Please note that certain restrictions may apply to some products and some products cannot be shipped internationally. When an order is placed, estimated shipping and delivery dates will be given based on the availability of the items and the selected shipping method. Depending on the shipping method selected, shipping date estimates may appear on the shipping quotes page. Shipping rates for many items are weight-based. The weight of such item can be found on its detail page. To reflect the policies of the shipping companies IMRON Corporation uses, all weights will be rounded up to the next full pound.

 

Drop Ship

IMRON Corporation can drop ship directly to the customer. Naturally, we do not include the discounted price paid by the dealer or distributor with the shipment. The distributor or dealer is responsible for the cost of the merchandise and the shipping cost. IMRON Corporation is not responsible for defects or damage caused by the customer’s error. The same return policy applies to drop ship orders as all other orders. Drop shipping does not apply to international shipments as the distributor or dealer must provide a commercial invoice with its appropriate pricing.

 

Freight Terms

All shipments from IMRON Corporation are FOB ORIGIN. IMRON Corporation will use your designated method of shipping using your shipping account if you include the information with your order. Otherwise, the options listed on our website are available.