Frequently Asked Questions
Does UnityIS Cloud support multi-tenant or single-tenant, and if multi-tenant, at what level does segmentation occur?
UnityIS Cloud can be configured to manage multiple tenants. The system allows partitioning to be done by devices and personnel records. Thus making the system as granular as needed for any operator.
How is access authenticated, authorized and differentiated in multi-tenancy?
All operators must sign into UnityIS using their unique login. Each operator is pre-assigned to a profile which allows them to access various parts of the software. Profiles also determine which devices and personnel records are visible throughout the system. Hardware can be grouped by Controller Groups or by sites, and each profile can be assigned to designated site(s).
What level of administrator access does IMRON have?
Each cloud site is assigned to an IMRON technical specialist who will have administrator level access to everything in the system for troubleshooting and configuration purposes only. If access needs to be limited, then the customer can request this from their specialist.
Does the system have the ability to push patches?
Where does the device data reside?
Does IMRON have access to device data?
Does IMRON have management access to devices?
Where are the IMRON data centers located?
Currently IMRON has three Data Centers located in Seattle, Dallas, and Amsterdam. All of our facilties are SAS Type II, audited, Tier 3 Data Centers with up to 10 Gb connectivity and have the following certifications: ISO 9001, ISO 14001, ISO 27001, and SOC 1 Type II